Contact Customer Service

Have you got questions or do you doubt things? Please contact us. You can indicate you want one of our colleagues to call you back. Our customer service will contact you within a couple of workdays.

I received a reminder

If you received a reminder from us and wayt to pay, request a payment arrangement or file an objection, please go to MY CIB. You can also use our online portal to:

  • View your file
  • View the unsettled amount
  • Check your data
  • Ask a question about your file

What is your question about?

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Payment and arrangementsAddress and contact detailsOther
Mr.Mrs.

Contact preference

PhoneE-mail

What is the best time to contact you?

Morning (8:00 AM - 12:00 PM)Afternoon (01:00 PM - 05:00 PM)Evening (06:00 PM - 08:00 PM)


We value your opinion

At Centraal Invorderings Bureau (CIB), we are proud to deliver a good customer service. Have you contacted us recently or have you got a tip or complaint about the way we work? We appreciate it when you would let us know. It helps us improve our services.

The quickest way to send us your tip or complaint is by using the form at our website. It is also possible to send your complaint by mail (attn Complaints Management Department). CIB has a complaints procedure in accordance with the Nederlandse Vereniging van Incasso-ondernemingen (NVI)’s code of conduct.

How we deal with your data

When you complete a form at our website, you should know we keep some personal data. Our Privacy Policy shows you what you should know about what we do with this data.