Have you received a reminder?

Here you can view your collection file, make a direct payment, request a payment arrangement or file an objection.

DIRECT PAYMENT

You can directly and safely take care of your unsettled invoice via your own bank by using iDeal.

VIEW OUTSTANDING AMOUNT

Please log in at our online portal called MY CIB to view your own collection file.

PAYMENT ARRANGEMENT

You cannot pay the amount at once, but want to pay in instalments?

I DISAGREE WITH THE OUTSTANDING CLAIM

Is the amount not right or have you paid already?

I HAVE A QUESTION ABOUT MY COLLECTION FILE

Please read the answers to the Frequently Asked Questions.

RECEIVED A MESSAGE FOR ANOTHER RECIPIENT?

Please let us know as soon as possible, so our customer service can implement changes in our systems.
  • Take care of it online

  • Safe payment via iDeal

  • Collection reference

Please ask for help

We are here to help. Please contact us if you need help.
Together, we will look for a solution that suits your situation.

Late payment

Not responding to a payment reminder could lead to unpleasant consequences for you as a private person or company. Please check our website to read about the consequences of non-timely payment of your unsettled invoice.

Consequences non-payment

Debt assistance

Do you have several debts and are you unable to solve them? Please contact our office. Our staff can tell you what to do and what agencies to contact.

Ask for help

Want to become CIB’s customer?

Throughout the entire collection process, we always emphasize the socially responsible aspects in case of unsettled debts. We often communicate with your customers, and – even more important – we do so in an understandable way.